![]() In addition to their routine duties Public Safety Communications Specialist (PSCS) and Public Safety Radio Dispatchers (PSRD) may be called upon to assist the Special Operations unit of the Bureau of Field Operations. The Dispatch Center is connected to the State of CA through computers and can access State databases such as CA Law Enforcement Telecommunications System (CLETS), NLETS, and NCIC, as well as many others. By featuring command line entry, coupled with mousing dispatch capabilities, and use of basic Windows hot key functions, it provides telecommunications with flexible alternatives to increase productivity and reduce response times. CAD simplifies both the call taking and radio dispatching functions. The Communications Center utilizes a Computer Aided Dispatch (CAD) program which offers a wide variety of options and ease of use, as well as intelligent phone work stations. The unit is under the management of the Assistant Communications Manager, teamed with the Communications Manager. There are 21 multi-level Supervisory positions. The Communications Unit is comprised of 133 Public Safety Radio Dispatchers (PSRD) and Public Safety Communications Specialists (PSCS) positions. The Communications Center is staffed 24 hours a day, 365 days a year, and provides 24-hour telephone service to the public for information or assistance that may be needed in emergencies. San Jose is the largest city in the Bay Area and the third largest city in California, following Los Angeles and San Diego. By utilizing technology and experience, we will continue to grow to fulfill the needs of our ever-changing community and all who pass through it. We strive to continuously improve through training, public feedback and teamwork. We are the vital link between public safety and citizens who need assistance. We are committed to excellence in the delivery of these services while treating people with dignity, respect and empathy. We answer and dispatch emergency and non-emergency calls in a timely, precise and skilled manner. San Jose Police Communications is comprised of people dedicated to preserving the value of life and property for all citizens and visitors in our diverse community. ![]() ![]() Family Violence / Juvenile Crimes / Missing Persons.Social Media Policy and Official Accounts.Safe Place Hate Crime Reporting Initiative. ![]()
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